Shipping FAQ's

DO YOU PROVIDE FREE WORLDWIDE SHIPPING?

Yes. We thrive on great customer experience and convenience. Hence, we offer free worldwide shipping from our big factories in Asia, North America, and Europe.

WHICH COUNTRIES DO YOU SHIP TO?

We work with global courier services to ship our useful products to over 240 countries. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

WHAT HAPPENS TO LOST/MISSING PACKAGES?

Cartilino.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

WHAT ARE YOUR SHIPPING TIMES?

Shipping time varies by location. Due to the popularity of our offers, please expect a tracking number between 3-5 business days. Once your product ships, shipping times are quoted by the carrier as taking 8-20 business days.

These are our estimates:

Max delivery time – 50 business days.

*This doesn’t include our 3-5 day processing time.

*All shipping times exclude clearance/customs delays

*Shipping time to India is 30-60 days due to restrictions and limited carrier options.

** If the shipment is sent via ePacket due to a lack of other carrier options, the estimated delivery time is 20-50 days.

***Liquid and Electronic products will take additional 5-10 days.

WHO COVERS CUSTOM COSTS?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

WHERE CAN I FIND MY TRACKING INFORMATION?

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

Our tracking says “No information available at the moment”.

For some shipping companies, it takes 3-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@cartilino.com and we will do our best to help you out.

WHY IS MY TRACKING INFORMATION NOT UPDATING?

There is no need to worry, this is perfectly normal. When your order is in transit and moving between countries, tracking will be very slow to update. Once the item lands in your country, it will move very quickly to your doorstep. You can track it here by entering your order number and email address.